Refund policy

Satisfaction Guarantee & Refund Policy

Your happiness matters to us. If something is not quite right, we offer a 30-day satisfaction guarantee from the day your order arrives. If you are not delighted with your purchase, simply reach out within that timeframe and we will be glad to help with a refund request.
To begin a refund, please contact us any time at hello@cicisitaliancookies.com. Our team is always here to answer questions or assist with any concerns.

Damages or Order Issues

Please check your order when it arrives. If anything is incorrect or damaged, let us know right away so we can make it right as quickly as possible.

Refund Timing


Once approved, refunds are issued to your original form of payment within 10 business days. Your bank or credit card provider may require a little additional time to finalize the posting.

We appreciate the opportunity to make your experience with our cookies exceptional every time.